Times Of Change

Business Process Outsourcing (BPO) industry glimmers with hope throughout times of crisis, according to Philippine Chamber of Commerce and Industry (PCCI).While the information and technology sector has been hit, the BPO sector is ongoing.

President of Philippine Chamber of Commerce (PCCI) Edgardo Lacson quoted that as a minimum of 70,000 employees were made redundant in the Calabar region due to the shutting down of Philippine undertaking of some major companies like Intel, Panasonic, and soon, Fujitsu.

These IT professions are type of jobs that are enduringly vulnerable, but Business Process Outsourcing (BPO) ought to be delved into. There are two types of BPO: first is voice and the other is non-voice; Mr. Lacson is putting a stress on the non-voice type that must be looked into.

Voice-type BPO services implies responding to inquiries concerning products and product affairs, as well as telemarketing outsourcing/offshoring. Non-voice type BPO services include web design, Search Engine Optimization (SEO), web animation, software development, along with others.

Trade in the US economic market has gone down so voice type went down as well. At present a rise in the non-voice type of BPO industry due to the European admission in addition to President Obama’s stimulus package presenting more employment in this sector, said Lacson.

Apart from BPOs, the president of PCCI also mentioned the understanding in process outsourcing that the industry is pressing on.

By bestowing BPO services, Filipino’s are ‘Filipinizing’ the global community, intensifying our Philippine economy as well.

Filipinos must alter their outlook towards recommending their services. They should carry honor and self-esteem in their work. You go anywhere around the globe and street sweepers, garbage collectors, nannys, are all proud of what they do. Filipinos are mostly have what other people call a diploma-based mentality and that has to change. Find stateliness in what you do and don’t be ashamed of it.